Frequently Asked Questions

Common questions about our company and our services

Company & Contact Info

What is your phone number?

You can reach Big Blue Remodeling at (817) 721-2986. We're happy to answer any questions about your project!

What is your email address?

You can email us anytime at bbr@bgblue2.com, or give us a call at (817) 721-2986.

Where are you located?

We're located at 6962 Crabtree Ln, North Richland Hills, TX 76182.

What are your hours of operation?

We're open Monday through Friday from 9:00 AM to 7:00 PM, and Saturday from 9:00 AM to 12:00 PM. We're closed on Sundays.

Are you open on weekends?

We're open Saturday mornings from 9:00 AM to 12:00 PM, and closed on Sundays. Feel free to leave us a message through our website or email at bbr@bgblue2.com any time.

Who owns Big Blue Remodeling?

Big Blue Remodeling LLC is owned by Tom Ridl. We're a family-owned and operated company, and Tom's philosophy is simple: "My word is my honor, and without my word I have nothing."

Is Big Blue Remodeling licensed and insured?

Yes, we are insured and bonded, and all of our work is performed by licensed tradesmen. You can hire us with complete confidence.

How long has Big Blue Remodeling been in business?

Please contact us at (817) 721-2986 for details on our company history — but we're proud to say a large portion of our business comes from repeat customers and referrals.

Service Area

What areas do you serve?

We serve North Richland Hills, TX and the greater Dallas-Fort Worth metroplex.

Do you serve North Richland Hills?

Yes! North Richland Hills is our home base, and we proudly serve homeowners throughout the area.

Do you work outside of North Richland Hills?

Yes, we work throughout the greater DFW metroplex. Call us at (817) 721-2986 to confirm we service your specific city.

Do you charge extra to travel to my location?

Please contact us at (817) 721-2986 to discuss any travel considerations based on your location.

Pricing & Estimates

How much does a remodel cost?

Every project is different, so cost depends on the scope of work, materials, and finishes you choose. Contact us at (817) 721-2986 for a free, no-obligation estimate tailored to your project.

Do you offer free estimates?

Yes, we're happy to provide a free estimate. Reach out through our website or call (817) 721-2986 to get started.

How do I get a quote?

Simply call us at (817) 721-2986, email bbr@bgblue2.com, or fill out the contact form on our website, and we'll schedule a time to discuss your project.

Do you offer financing?

Yes, we offer financing options through ConstructCRM. Contact us at (817) 721-2986 to learn more and see if financing is right for your project.

What payment methods do you accept?

Please contact us at (817) 721-2986 for details on accepted payment methods for your project.

Do you require a deposit before starting work?

Please contact us at (817) 721-2986 to discuss deposit and payment schedule details for your specific project.

Are your prices negotiable?

We offer competitive, fair pricing for the quality of work we deliver. We also offer a 5% discount on jobs over $15,000, plus discounts for military, first responders, and nursing professionals (these offers cannot be combined). Call us at (817) 721-2986 to discuss your project budget.

Scheduling & Timeline

How long does a typical remodeling project take?

Timelines vary depending on the size and complexity of the project. Call us at (817) 721-2986 and we'll give you a realistic timeline once we understand the scope of your remodel.

How soon can you start my project?

Our availability depends on current scheduling. Contact us at (817) 721-2986 to find out our next available start date.

Can I schedule a consultation online?

Yes, you can request a consultation through the contact form on our website at bgblue2.com, or simply call us at (817) 721-2986.

What is the process from first call to finished project?

We start with a conversation about your goals, follow up with a free estimate, then move into design details and scheduling once you're ready to move forward. From there, our crew handles construction and keeps you updated until the final walkthrough.

Will I have a dedicated point of contact during my project?

Please contact us at (817) 721-2986 to learn more about how we manage communication during your project.

What happens if my project runs into delays?

We do our best to keep every project on schedule, but if delays come up — whether from materials, weather, or unforeseen issues — we'll communicate with you right away and work to get things back on track.

Warranties & Guarantees

Do you offer a warranty on your work?

Please contact us at (817) 721-2986 for specific warranty details on your project.

What happens if something isn't done right?

Our reputation is built on doing the job right. If something isn't up to your standards, let us know and we'll make it right — as Tom Ridl says, "My word is my honor, and without my word I have nothing."

Are your tradesmen licensed?

Yes, all work performed for Big Blue Remodeling is done by licensed tradesmen.

Are you bonded?

Yes, Big Blue Remodeling is insured and bonded.

What if I'm not happy with the finished work?

Customer satisfaction is at the core of how we operate, and a large share of our business comes from repeat clients and referrals. If you have any concerns, call us at (817) 721-2986 and we'll work with you to resolve them.

Kitchen Remodeling

Do you do full kitchen remodels?

Yes, kitchen remodeling is one of our specialties. We act as a one-stop shop for everything from cabinets to appliances to flooring.

Can you replace my kitchen cabinets?

Yes, cabinet replacement and updates are part of our kitchen remodeling services. Call us at (817) 721-2986 to discuss styles and options.

Do you install countertops?

Yes, countertop installation is included in our kitchen remodeling services. Contact us at (817) 721-2986 for material and style options.

Can you help me redesign my kitchen layout?

Yes, our team can work with you to reimagine your kitchen layout to better fit how you live and cook.

Do you install kitchen appliances?

Yes, appliance installation is part of our full-service kitchen remodeling.

Can you update my kitchen flooring?

Yes, flooring installation is included in our kitchen remodeling services.

Do you build custom kitchen islands?

Please contact us at (817) 721-2986 to discuss custom kitchen island options for your space.

Can you build an outdoor kitchen?

Yes! Our team designs and builds beautiful outdoor kitchens, including built-in barbecues and grill stations.

How long does a kitchen remodel take?

Timeline depends on the scope of your project. Call us at (817) 721-2986 and we'll give you an estimate based on your specific kitchen remodel.

Can I keep my existing layout and just update finishes?

Absolutely. We can refresh your kitchen with new cabinets, countertops, flooring, or appliances without changing your existing layout.

Bathroom Remodeling

Do you do full bathroom remodels?

Yes, full bathroom remodeling is one of our core services, and we handle every part of the installation.

Can you convert my tub into a walk-in shower?

Please contact us at (817) 721-2986 to discuss tub-to-shower conversions and other bathroom upgrades.

Do you install new vanities and fixtures?

Yes, vanity and fixture installation is part of our bathroom remodeling services.

Can you help with bathroom tile work?

Yes, tile work is included in our bathroom remodeling projects. Call us at (817) 721-2986 to discuss tile styles and options.

Do you offer aging-in-place or accessibility features?

Please contact us at (817) 721-2986 to discuss accessibility features such as grab bars or walk-in showers for your bathroom remodel.

Can you remodel a small or half bathroom?

Yes, we remodel bathrooms of all sizes, from full master baths to smaller half baths and powder rooms.

Do you handle plumbing changes during a bathroom remodel?

Please contact us at (817) 721-2986 to discuss plumbing needs for your bathroom remodel.

How long does a bathroom remodel take?

Timeline depends on the size and scope of the remodel. Call us at (817) 721-2986 for an estimate specific to your project.

Can you remodel multiple bathrooms at once?

Yes, we can coordinate remodels of multiple bathrooms in your home. Call us at (817) 721-2986 to discuss scheduling.

Do you offer bathroom design help if I'm not sure what I want?

Yes, our team is happy to walk you through design options and help bring your vision to life, even if you're starting with just an idea.

Room Additions

Do you build room additions?

Yes, room additions are one of our remodeling services, whether you need an extra bedroom, office, or additional living space.

Can you add a bedroom or extra living space to my home?

Yes, we build room additions tailored to your family's needs. Call us at (817) 721-2986 to get started.

Do you handle the structural and design work for additions?

Please contact us at (817) 721-2986 to discuss the structural and design scope for your room addition.

Will an addition match the existing look of my home?

Yes, we work to ensure additions blend seamlessly with your home's existing style, materials, and structure.

Do additions require permits?

Most room additions require permits. We can help guide you through that process — call us at (817) 721-2986 to learn more.

How long does a room addition take to build?

Timeline depends on the size and complexity of the addition. Call us at (817) 721-2986 for an estimate based on your specific project.

Decks, Patios & Outdoor Living

Do you build decks?

Yes, deck installation is one of our outdoor remodeling services.

Can you repair an existing deck instead of rebuilding it?

Yes, we offer deck repair services in addition to new deck installation.

Do you build patios?

Yes, we build patios as part of our outdoor living services.

Can you build a covered or enclosed patio?

Yes, we build patio enclosures in addition to open patios. Call us at (817) 721-2986 to discuss your outdoor living goals.

Do you build outdoor kitchens?

Yes, outdoor kitchens are one of our specialties, including barbecues and built-in grill stations.

Can you install an outdoor barbecue or grill station?

Yes, we design and build outdoor barbecues and grill stations as part of our outdoor kitchen services.

What materials do you use for decks and patios?

Please contact us at (817) 721-2986 to discuss material options for your deck or patio project.

Can you help design my outdoor living space?

Yes, our team can help you plan a full outdoor living space, from decks and patios to outdoor kitchens.

How long does it take to build a deck or patio?

Timeline depends on the size and design of the project. Call us at (817) 721-2986 for an estimate.

Do outdoor structures require a permit?

Many outdoor structures require permits depending on size and location. Call us at (817) 721-2986 and we can help you understand what's needed for your project.

Painting Services

Do you offer interior painting?

Yes, interior painting is one of our remodeling services.

Do you offer exterior painting?

Yes, we offer exterior painting as well as interior painting.

Do you paint cabinets?

Please contact us at (817) 721-2986 to discuss cabinet painting and refinishing options.

Can you help me choose paint colors?

Yes, our team can offer guidance on paint colors and finishes that fit your space and style.

Do you provide the paint or do I need to supply it?

Please contact us at (817) 721-2986 to discuss paint and material sourcing for your project.

How long does an interior painting project take?

Timeline depends on the size of the space and number of rooms. Call us at (817) 721-2986 for an estimate.

Do you do touch-up or smaller painting jobs?

Please contact us at (817) 721-2986 to discuss smaller painting projects — we're happy to talk through your needs.

Will you prep and patch walls before painting?

Please contact us at (817) 721-2986 to discuss wall prep included with your painting project.

Apartment & Multi-Family Remodeling

Do you do apartment remodels?

Yes, apartment remodeling is one of our specialties, in addition to single-family residential remodeling.

Do you work with property managers and landlords?

Please contact us at (817) 721-2986 to discuss working with property managers, landlords, or apartment communities.

Can you remodel one unit while others stay occupied?

Please contact us at (817) 721-2986 to discuss scheduling for occupied multi-unit properties.

Do you offer bulk or multi-unit pricing?

Please contact us at (817) 721-2986 to discuss pricing for multi-unit or bulk remodeling projects.

Can you handle turnover/make-ready renovations between tenants?

Please contact us at (817) 721-2986 to discuss turnover and make-ready renovation services.

Do you remodel commercial properties as well as residential?

Our primary focus is residential and apartment remodeling. Please contact us at (817) 721-2986 to discuss your specific property type.

Energy Efficiency & Resurfacing

Do you offer energy efficiency upgrades?

Yes, energy efficiency improvements are part of our remodeling services.

What kind of energy efficiency improvements do you offer?

Please contact us at (817) 721-2986 to discuss energy efficiency options available for your home.

Do you offer resurfacing services?

Yes, resurfacing is one of our remodeling services.

What can be resurfaced?

Please contact us at (817) 721-2986 to discuss what surfaces in your home can be resurfaced as part of your project.

Will energy efficiency upgrades lower my utility bills?

Energy efficiency improvements can often help reduce utility costs over time. Call us at (817) 721-2986 to discuss which upgrades make sense for your home.

Can you recommend ways to make my remodel more energy efficient?

Yes, our team can suggest energy-efficient options as part of your remodel. Call us at (817) 721-2986 to learn more.

The Remodeling Process

What is the first step if I want to start a project?

Give us a call at (817) 721-2986 or fill out the contact form on our website, and we'll set up a time to talk about your project and provide a free estimate.

Will I get a written estimate before work begins?

Please contact us at (817) 721-2986 to learn more about our estimate and proposal process.

Do you handle design as well as construction?

Yes, our team can help with design decisions as well as the construction itself, so you have support throughout the whole process.

Will the same crew be on site for the whole project?

Please contact us at (817) 721-2986 to learn more about our crew scheduling for your project.

How do you handle cleanup during and after a project?

Please contact us at (817) 721-2986 to learn more about our jobsite cleanup process.

Can I make changes once the project has started?

Please contact us at (817) 721-2986 to discuss how we handle change requests once a project is underway.

Do you protect my home/furniture during construction?

Please contact us at (817) 721-2986 to learn more about how we protect your home during construction.

How do you communicate updates during the project?

Please contact us at (817) 721-2986 to learn more about how we keep clients updated throughout a project.

Permits, HOA & Design

Do you pull permits for remodeling projects?

Please contact us at (817) 721-2986 to discuss permitting for your specific project.

Will you handle HOA approval if needed?

Please contact us at (817) 721-2986 to discuss HOA requirements for your project.

Do you provide design services or do I need to hire my own designer?

Our team can help guide design decisions as part of your remodel. Call us at (817) 721-2986 to learn more.

Can you work from my own design plans or inspiration photos?

Yes, we're happy to work from your own plans, ideas, or inspiration photos to bring your vision to life.

Do you offer 3D renderings or design previews?

Please contact us at (817) 721-2986 to ask about design previews available for your project.

What if my project requires an engineer or architect?

Please contact us at (817) 721-2986 to discuss engineering or architectural needs for larger projects, such as room additions.

Financing & Payment

Do you offer financing options?

Yes, we offer financing through ConstructCRM to help make your remodeling project more affordable.

How do I apply for financing?

Call us at (817) 721-2986 or visit our website at bgblue2.com to learn more about applying for financing through ConstructCRM.

Is there a discount for paying in full or cash?

Please contact us at (817) 721-2986 to ask about current payment-related discounts.

Do you accept credit cards?

Please contact us at (817) 721-2986 for details on accepted payment methods.

Are there any current discounts or promotions?

Yes! We currently offer a 5% discount on jobs over $15,000. Call us at (817) 721-2986 for details (offers cannot be combined).

Do you offer discounts for military, first responders, or nurses?

Yes, we're proud to offer discounts for military members, first responders, and nursing professionals. Call us at (817) 721-2986 for details (offers cannot be combined with other promotions).

Why Choose Us

Why should I choose Big Blue Remodeling?

We're a family-owned company built on honesty and quality craftsmanship. As owner Tom Ridl puts it, "My word is my honor, and without my word I have nothing" — and that integrity shows in every project we complete.

Is Big Blue Remodeling family-owned?

Yes, we're a family-owned and operated remodeling company based in North Richland Hills, TX.

Do you have reviews I can read?

Yes! We've earned a 5.0-star rating on Google from our customers. You can also find us on Facebook, Instagram, and TikTok @bigblueremodeling.

Have you won any local awards or recognitions?

Yes, Big Blue Remodeling was named a Nextdoor Neighborhood Favorite in both 2021 and 2022.